"One of Matt’s strengths was that he was able to identify with what our son was going through and that he was willing to share his own experiences. This was paramount in building credibility. Another quality that I appreciated was that while he was well versed in the subject matter, he did not use big words that were confusing. He used analogies that we could all understand. He spoke to our son as you would a teen and did not let him get away with anything. If he thought that our son was not taking responsibility he did or did not do, he called him on it." —Kelly M.